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Frequently asked questions
Your questions
answered
Games, bookings, players, the big day: everything you need to know before you come to play.
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The game
What is an escape room?
A live escape game means getting out of an immersive set within a time limit, usually 60 minutes. The team has to solve puzzles and work objects and mechanisms, using teamwork and logic.
How long does a session last?
A session lasts up to 60 minutes. Allow 1h20 to 1h30 on site including the welcome, briefing, personalised debrief and final photo.
Do I need to be physically fit?
No. Our escape rooms test your mind, not your strength. No particular fitness is required.
What are your themes?
Two escape room themes: The Infernal Cruise and The Studio. Plus the Quiz Show and the Lounge Room.
Is the game scary?
No, our games aren’t based on fear. They can be intense: plenty of adrenaline, but no horror thrills.
Can we take photos in the rooms?
No, to keep the mystery for future players. Your Game Master takes the team photo at the end.
In which language can we play?
Our games are available in French and English.
Players
How many people can play together?
Our rooms take 2 to 6 players. For large groups, book several identical rooms: up to 12 people in The Studio and 18 in The Infernal Cruise. The Quiz Show takes 3 to 12 players, the Lounge Room 3 to 15.
From what age can you play?
Kids mode for ages 7 to 12 requires at least one adult (we recommend two), or a Game Master who goes into the room with the children. From 12 to 16, young players play on their own in a simplified mode.
The Studio is open from age 12. For birthdays, see our kids’ package.
Can I play if I’m pregnant?
Yes. Our rooms aren’t scary and have no particular obstacles.
Can we drink alcohol before playing?
No. For safety reasons, anyone under the influence of alcohol or drugs will be refused entry to the rooms.
Bookings & prices
How much is an escape room session?
The price depends on the number of players in the room, at peak times:
- 2 players: €104
- 3 players: €114
- 4 players: €132
- 5 players: €150
- 6 players: €168
Lower prices off-peak, see the full price list.
How do I book?
Directly on our booking page, with secure payment. For a company, organisation or event, go through our corporate page.
Can I change or cancel a booking?
A confirmed booking cannot be cancelled or refunded. It can be changed for a credit note valid for 12 months:
- Order placed less than 24 hours ago and more than 4 hours before the game: full credit
- More than 14 days before: full credit
- Between 13 days and 48 hours before: 30% deduction
- Between 48 and 4 hours before: €104 deduction
All requests must be sent by email to contact@joueurz.fr.
Do you accept Chèques-Vacances?
Yes, CONNECT online and CLASSIC on site with a €40 deposit. See how.
On the day
Should we arrive early?
No, arrive at the exact time of your booking.
What if we’re late?
More than 15 minutes late and entry may be refused. As sessions are live, we need 30 minutes to reset the room before the next team.
Is there a dress code?
No. We recommend comfortable clothes and closed shoes.
What about our belongings?
Phones, electronic devices and bags aren’t allowed in the rooms. Lockers are available.
Online booking
Ready
to play?
Pick your game and your time slot: booked in two minutes. A question first? We answer every day.